QUJIH — SMART FINDS, BETTER LIVING

Last Updated: October 13, 2026
Website: Qujih.com
Business Location: Milan, Italy

1. INTRODUCTION

Welcome to Qujih.

These Terms and Conditions ("Terms") govern your access to and use of the Qujih website, products, services, and any related digital platforms operated under the Qujih brand.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with any provision of these Terms, you should discontinue using our website.

Qujih reserves the right to modify, update, suspend, or discontinue any aspect of its website, products, services, or these Terms at any time, subject to applicable laws and existing contractual obligations.

Changes will become effective when published on our website unless otherwise required by law. Material changes affecting existing orders will not be applied retroactively where prohibited by law.

Nothing in these Terms excludes or restricts any mandatory consumer rights provided under applicable Italian or European Union law.

2. COMPANY INFORMATION

Qujih is an online retail brand offering innovative products, smart home accessories, household essentials, cleaning gadgets, lifestyle products, and other consumer goods.

Business Information

Business Name: Qujih
Website: Qujih.com
Business Address: Via Carlo Dolci, 16, 20148 Milano MI, Italy
Email: info@qujih.com
Customer Support: +39 388 692 4740

Legal Entity: [Insert registered legal business name]

VAT Number (Partita IVA): [Insert VAT number]

Business Registration Number: [Insert registration details, if applicable]

The business information above must be completed and verified before publication.

3. ELIGIBILITY TO USE OUR WEBSITE

By using our website, you confirm that:

• You are at least 18 years old or have the necessary authorization from a parent or legal guardian.
• You have the legal capacity to enter into a binding purchase agreement.
• The information you provide is accurate, complete, and up to date.
• You will use our website only for lawful purposes.
• You will not engage in fraudulent, abusive, or unauthorized activities.

Qujih reserves the right to refuse access, suspend accounts, or cancel orders where there are reasonable grounds to suspect fraud, illegal activity, security threats, or violations of these Terms.

Any such action will be taken in accordance with applicable law.

4. PRODUCTS AND PRODUCT INFORMATION

Qujih makes reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information are accurate.

However, product images may be illustrative, and minor differences may occur due to:

• Manufacturing variations.
• Product packaging updates.
• Screen settings and color reproduction.
• Supplier modifications that do not materially affect the advertised characteristics.
• Minor differences in dimensions, appearance, or accessories where clearly disclosed.

We do not guarantee that product photographs will display colors identically on every device.

Customers are responsible for reviewing product descriptions, compatibility requirements, measurements, and intended uses before purchasing.

Qujih reserves the right to correct inaccurate product information and update product listings.

Where a product materially differs from its description or does not conform to the sales contract, customers retain their statutory remedies.

5. PRODUCT AVAILABILITY

All products are offered subject to availability.

Qujih reserves the right to:

• Limit purchase quantities.
• Discontinue products.
• Change suppliers.
• Update product specifications.
• Restrict purchases where legally justified.
• Cancel orders where products are genuinely unavailable.

If an ordered product becomes unavailable after payment, we will notify the customer and provide a refund in accordance with applicable law.

We are not obligated to supply an unavailable product where performance is legally impossible, but this does not affect the customer's right to reimbursement.

6. PRICING POLICY

All product prices are displayed in the currency indicated on our website.

Where applicable, prices include VAT or other mandatory taxes as required by law.

Shipping charges and other applicable costs will be disclosed before the customer confirms an order.

Qujih reserves the right to change product prices without prior notice for future purchases.

Price changes will not affect orders that have already resulted in a binding sales contract.

6.1 Pricing Errors

Despite reasonable precautions, occasional technical or administrative pricing errors may occur.

Where a price is clearly and obviously incorrect, Qujih may contact the customer to explain the error and propose a corrected transaction.

If an order cannot legally be fulfilled because of a manifest pricing error, we may cancel the affected order where permitted by applicable law and refund any amount already paid.

We will not charge a higher price without the customer's express agreement.

6.2 Promotional Pricing

Discounts, promotional offers, and special prices may be subject to:

• Limited promotional periods.
• Product exclusions.
• Stock availability.
• Maximum purchase quantities.
• Specific promotional conditions.

Promotional terms will be disclosed where relevant.

Any advertised price reduction will comply with applicable EU and Italian rules concerning prior-price disclosure.

7. ORDER PLACEMENT AND ACCEPTANCE

Customers must provide accurate billing, delivery, and contact information when placing an order.

Submitting an order constitutes an offer to purchase the selected products.

The point at which a binding sales contract is formed will be identified during the checkout process and in the relevant order communications.

An automated acknowledgment confirming receipt of an order does not necessarily constitute acceptance of that order, where this distinction is clearly communicated to the customer.

Qujih may decline an order before contract formation for legitimate reasons, including:

• Product unavailability.
• Suspected fraudulent transactions.
• Incorrect or incomplete delivery information.
• Payment authorization failure.
• Legal or regulatory restrictions.
• Manifest technical or pricing errors.

Where payment has already been collected and an order is lawfully canceled, the relevant amount will be refunded.

After a binding contract has been formed, cancellation by Qujih is subject to applicable contractual and consumer protection laws.

8. PAYMENT TERMS

Qujih may accept payment through supported payment gateways, credit cards, debit cards, and other methods displayed at checkout.

Available payment methods may change.

Customers agree to provide valid payment information and confirm that they are authorized to use their selected payment method.

Qujih may use third-party payment service providers to process transactions securely.

We reserve the right to delay or reject transactions where there are reasonable indications of:

• Unauthorized payment activity.
• Fraudulent card use.
• Identity theft.
• Payment manipulation.
• Security violations.
• Other unlawful activities.

Payment disputes and chargebacks will be handled in accordance with applicable payment network rules and consumer protection laws.

9. SHIPPING AND DELIVERY

Qujih aims to process and deliver orders within the estimated timeframes communicated to customers.

Delivery estimates may vary depending on:

• Destination country.
• Product availability.
• Warehouse location.
• Shipping carrier.
• Customs procedures.
• Public holidays.
• Weather conditions.
• Unexpected logistics disruptions.

9.1 Delivery Estimates

Estimated delivery dates are provided for informational purposes unless expressly agreed as binding.

Qujih does not guarantee delivery on a specific date unless such a commitment has been expressly made.

Nevertheless, delivery will comply with applicable statutory deadlines.

Where no different delivery period has been agreed, goods must generally be delivered within 30 days of contract conclusion under applicable EU consumer rules.

9.2 Delivery Delays

We will make reasonable efforts to inform customers of significant delays.

Where delivery is delayed, customers retain the right to request delivery within an appropriate additional period and, where legally justified, terminate the contract and receive reimbursement.

Qujih is not responsible for delays attributable to circumstances beyond its reasonable control to the extent permitted by law.

9.3 Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Additional costs arising from incorrect addresses or failed deliveries attributable to the customer may be charged where lawful and appropriately disclosed.

9.4 Transfer of Risk

For consumer purchases, the risk of loss or damage generally transfers to the customer when the customer, or a designated third party other than the carrier, physically receives the goods.

Different rules may apply where the customer independently arranges a carrier not offered by Qujih.

10. INTERNATIONAL ORDERS

Qujih may offer international shipping to selected destinations.

International orders may be subject to:

• Customs inspections.
• Import restrictions.
• Import duties.
• Local taxes.
• Customs clearance requirements.
• Additional delivery time.

Any applicable import charges payable by the customer will be disclosed before purchase where required by law.

Customers are responsible for complying with applicable import regulations in their destination country.

Qujih reserves the right to restrict shipping to countries or regions where delivery is unavailable or legally prohibited.

11. ORDER CANCELLATION

Customers may request cancellation by contacting our customer support team.

Cancellation requests will be assessed according to the order's status and applicable consumer rights.

Where an order has not been dispatched, we will make reasonable efforts to accommodate the request.

Once an order has been dispatched, cancellation or return requests will be handled under the applicable statutory withdrawal rules and our Returns and Refunds Policy.

Qujih may cancel orders where legally justified, including confirmed product unavailability, payment fraud, or other circumstances recognized by applicable law.

Any refund due following cancellation will be processed within the legally required timeframe.

12. RIGHT OF WITHDRAWAL — EU CUSTOMERS

Consumers purchasing goods online generally have the right to withdraw from a distance sales contract within 14 calendar days without providing a reason.

For a typical purchase of goods, this period begins when the consumer, or a designated third party other than the carrier, receives the goods.

To exercise this right, customers must communicate their decision to withdraw before the withdrawal period expires.

Customers may contact:

Email: info@qujih.com

Customers may use the statutory model withdrawal form, but its use is not mandatory.

12.1 Returning Products

Following notification of withdrawal, customers must generally return the goods within 14 days.

Unless Qujih has agreed otherwise, customers may be responsible for direct return shipping costs if this responsibility was properly disclosed before purchase.

Customers must take reasonable care when handling returned products.

Consumers may be liable for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

12.2 Refund Processing

Where a valid withdrawal right is exercised, Qujih will refund the payments required by applicable law, including eligible standard outbound delivery charges.

Refunds will generally be issued within 14 days of receiving the withdrawal notification.

Where legally permitted, Qujih may withhold reimbursement until the goods are received or the customer supplies evidence of having sent them back, whichever occurs first.

Refunds will ordinarily be made using the original payment method unless otherwise expressly agreed.

12.3 Exceptions

Certain products may be excluded from the statutory withdrawal right, including qualifying:

• Personalized or custom-made goods.
• Perishable products.
• Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.
• Other products expressly exempted by applicable law.

An exception applies only when its legal requirements are satisfied.

Opening ordinary product packaging does not automatically eliminate the consumer's withdrawal right.

13. RETURNS AND REFUNDS

Qujih is committed to handling legitimate return and refund requests fairly and in accordance with applicable law.

Customers should contact customer support before returning products so that appropriate instructions can be provided.

Returns must be sent to the address specified in the return instructions.

The return address may differ from our registered business address.

13.1 Damaged or Incorrect Products

Customers who receive damaged, defective, or incorrect products should contact us as soon as reasonably possible.

Photographs or other supporting information may be requested to help investigate the issue.

Failure to provide photographs does not automatically eliminate statutory consumer rights.

Where goods do not conform to the sales contract, customers are entitled to the remedies provided by applicable law.

13.2 Non-Returnable Items

Products may be excluded from voluntary returns where this is clearly stated before purchase and permitted by law.

Such exclusions do not override mandatory statutory withdrawal rights or remedies for defective or non-conforming goods.

13.3 Refund Abuse

Qujih reserves the right to investigate suspicious refund requests, including suspected:

• Deliberate product damage.
• False non-delivery claims.
• Fabricated evidence.
• Repeated fraudulent return attempts.
• Payment fraud.

We may reject fraudulent claims where supported by evidence and permitted by law.

Legitimate consumer rights will not be restricted solely because a customer has previously requested refunds.

14. LEGAL GUARANTEE AND PRODUCT CONFORMITY

Products sold to consumers are subject to mandatory legal conformity guarantees under applicable Italian and European Union law.

For qualifying consumer goods, the seller is generally responsible for defects of conformity that become apparent within two years of delivery, subject to applicable legal rules and exceptions.

Where a product does not conform to the sales contract, the consumer may be entitled to:

• Repair.
• Replacement.
• A proportionate price reduction.
• Contract termination and reimbursement.

The availability and order of these remedies depend on applicable law and the circumstances of the defect.

Any commercial or manufacturer's warranty is additional to, and does not replace, statutory consumer rights.

Qujih does not exclude or limit liability for defects where doing so would violate mandatory consumer protection law.

15. PRODUCT USE AND SAFETY

Customers must use products in accordance with their instructions, specifications, safety warnings, and intended purposes.

Customers should not:

• Modify electrical products in unsafe ways.
• Use incompatible power supplies.
• Exceed recommended operating limits.
• Ignore product safety instructions.
• Use products for purposes for which they were not designed.

Qujih is not responsible for damage caused solely by proven misuse, unauthorized modification, or improper handling where such exclusion is permitted by law.

However, this provision does not exclude liability for defective products, inadequate safety instructions, or other legally attributable causes.

Customers should immediately stop using products that appear unsafe and contact customer support.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Qujih will not be liable for losses that are not legally attributable to its conduct or for indirect commercial losses arising from circumstances for which it is not legally responsible.

Qujih does not guarantee that its website will operate continuously without interruptions, technical errors, or maintenance periods.

Temporary website interruptions may occur due to:

• Scheduled maintenance.
• Hosting disruptions.
• Cybersecurity incidents.
• Technical failures.
• Third-party service interruptions.
• Events beyond reasonable control.

Nothing in these Terms excludes or limits liability for:

• Fraud or intentional misconduct.
• Gross negligence where exclusion is prohibited.
• Death or personal injury where liability cannot lawfully be excluded.
• Mandatory product liability.
• Statutory consumer guarantees.
• Any other liability that cannot legally be excluded or restricted.

Any limitation of liability must be interpreted consistently with mandatory Italian and EU consumer law.

17. WEBSITE AVAILABILITY

Qujih may temporarily suspend access to all or part of the website for maintenance, upgrades, security improvements, or technical reasons.

We will make reasonable efforts to minimize disruption.

We do not guarantee uninterrupted website availability.

Qujih reserves the right to modify or discontinue website features, provided that doing so does not unlawfully interfere with existing contractual obligations or consumer rights.

18. ACCOUNT REGISTRATION AND SECURITY

Customers who create accounts are responsible for maintaining the confidentiality of their login credentials.

Users must notify Qujih promptly if they suspect unauthorized access to their accounts.

Qujih may temporarily suspend accounts where reasonably necessary to protect users, investigate suspected fraud, or maintain website security.

Customers are responsible for activities they authorize through their accounts.

They will not automatically be held responsible for unauthorized activities caused by circumstances for which they are not legally liable.

19. PROHIBITED ACTIVITIES

Users must not engage in activities that compromise the security, functionality, or lawful operation of our website.

Prohibited activities include:

• Unauthorized access to website systems.
• Distribution of malware.
• Fraudulent transactions.
• Payment manipulation.
• Identity theft.
• Automated attacks.
• Unauthorized scraping that violates applicable law.
• Attempts to interfere with website functionality.
• Submission of deliberately false information.
• Intellectual property infringement.

Qujih may take proportionate action against users who violate these restrictions.

Such action may include account suspension, transaction review, or reporting suspected criminal conduct to relevant authorities.

20. INTELLECTUAL PROPERTY RIGHTS

All original content displayed on the Qujih website, including applicable:

• Logos.
• Brand names.
• Graphics.
• Website layouts.
• Product photography.
• Written content.
• Promotional materials.
• Design elements.
• Original illustrations.

is owned by Qujih or used under appropriate licenses.

Unauthorized reproduction, commercial exploitation, redistribution, or modification of protected content is prohibited unless permitted by applicable law or authorized by the rights holder.

Third-party trademarks and product images remain the property of their respective owners.

Nothing in these Terms grants users ownership of Qujih's intellectual property.

21. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, delivery companies, or other services.

These third parties may operate under their own terms and privacy policies.

Qujih does not control independent third-party websites and is not responsible for their unrelated content or practices.

However, using third-party providers does not eliminate Qujih's legal responsibilities as a seller or data controller where applicable.

Customers are encouraged to review the terms of third-party services before using them.

22. PRIVACY AND DATA PROTECTION

Qujih respects customer privacy and processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Personal information may be processed for purposes including:

• Order processing.
• Payment administration.
• Delivery coordination.
• Customer support.
• Fraud prevention.
• Legal compliance.
• Account management.
• Marketing where a valid legal basis exists.

We do not sell personal information unlawfully.

Personal data may be shared with authorized service providers where necessary and legally permitted.

Customers have data protection rights under applicable law, which may include rights of access, rectification, erasure, restriction, objection, and data portability.

Further information should be provided in our separate Privacy Policy.

Privacy Contact: info@qujih.com

23. COOKIES AND TRACKING TECHNOLOGIES

Qujih may use cookies and similar technologies to support website functionality, improve performance, and understand website usage.

Essential cookies may be used where legally permitted without consent.

Non-essential cookies, including certain analytics and advertising technologies, will be used only where a valid legal basis exists and consent has been obtained when required.

Customers can manage their cookie preferences through the controls provided on the website.

Additional information should be available in our Cookie Policy.

24. PROMOTIONS AND DISCOUNTS

Qujih may offer promotional campaigns, seasonal sales, discount codes, and limited-time offers.

Promotions are subject to their published terms.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.
• Promotional codes may have expiration dates.
• Certain products may be excluded.
• Discounts may not be combined.
• Quantity limits may apply.
• Promotions may end when advertised stock is exhausted.

Qujih may cancel or refuse fraudulent promotional transactions where legally permitted.

Promotional advertisements will comply with applicable consumer and pricing transparency requirements.

25. BLACK FRIDAY AND SEASONAL SALES

Special promotional events, including Black Friday, may feature limited-time discounts and selected promotional products.

Offers advertised as "Up to 50% Off" apply only to qualifying products and do not mean that every product is discounted by 50%.

Actual discount percentages will be displayed on applicable product listings.

Discount calculations and reference prices will comply with applicable Italian and EU price reduction rules.

Qujih reserves the right to establish lawful promotional limits and product exclusions.

We will honor binding orders and mandatory consumer rights in accordance with applicable law.

26. REVIEWS AND USER-GENERATED CONTENT

Customers may submit product reviews, comments, or other content where this functionality is available.

Users agree not to submit:

• Defamatory content.
• Threats.
• Unlawful material.
• Fraudulent reviews.
• Content infringing third-party rights.
• Malicious software or harmful links.

Qujih may moderate or remove unlawful content in accordance with applicable law.

We will not manipulate consumer reviews or falsely represent paid or unverified reviews as genuine customer experiences.

Where review authenticity claims are made, appropriate verification procedures will be disclosed.

27. FRAUD PREVENTION

Qujih maintains reasonable measures to protect its customers and business from fraudulent activities.

Orders may be reviewed where legitimate security concerns arise.

We may request additional verification when reasonably necessary and legally permitted.

Qujih may cooperate with payment providers, financial institutions, and competent authorities in investigating suspected fraud.

Personal information will be processed and disclosed only in accordance with applicable data protection requirements.

Fraudulent transactions may be canceled where legally justified.

28. FORCE MAJEURE

Qujih will not be responsible for a failure or delay in performing obligations to the extent that the failure is caused by extraordinary circumstances beyond its reasonable control and where applicable law provides relief.

Such circumstances may include:

• Natural disasters.
• War or armed conflict.
• Government restrictions.
• Major transportation disruptions.
• Widespread infrastructure failures.
• Other legally recognized force majeure events.

Qujih will take reasonable steps to mitigate the effects of such events.

Customers retain any mandatory rights to cancellation, termination, or reimbursement arising under applicable law.

29. INDEMNIFICATION

To the extent permitted by applicable law, users may be responsible for losses directly caused by their unlawful conduct, fraud, or intentional infringement of third-party rights.

Any claim for compensation must be supported by applicable legal grounds and evidence.

This provision does not impose unlimited liability on consumers or require customers to compensate Qujih for losses caused by Qujih's own conduct.

It does not restrict mandatory consumer rights.

30. DISPUTE RESOLUTION

We encourage customers to contact our support team before initiating formal proceedings.

Many issues can be resolved through direct communication.

Customer Support: info@qujih.com

Customers may also have access to legally recognized alternative dispute resolution procedures.

Qujih will provide information concerning applicable dispute resolution mechanisms where required by law.

Nothing in these Terms restricts a consumer's right to seek remedies before competent courts or regulatory authorities.

31. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Italy, subject to mandatory consumer protection rules applicable to customers in other jurisdictions.

For consumers residing in the European Union, the choice of Italian law does not deprive them of mandatory protections available under the law of their country of habitual residence where applicable.

Disputes will be submitted to the courts having jurisdiction under applicable law.

For consumer disputes, mandatory jurisdiction rules take precedence over any contractual choice of court.

For disputes involving business customers rather than consumers, the competent courts of Milan, Italy, may have jurisdiction where a valid and enforceable jurisdiction agreement exists.

32. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or disregarded to the extent required by applicable law.

The remaining provisions will continue to apply where legally possible.

The invalidity of one provision does not automatically invalidate the entire agreement.

33. NO WAIVER

A failure by Qujih to enforce a contractual right immediately does not necessarily constitute a waiver of that right.

Any waiver must comply with applicable law.

No provision of these Terms may be interpreted as permitting Qujih to disregard mandatory consumer protection obligations.

34. CHANGES TO TERMS AND CONDITIONS

Qujih may update these Terms to reflect changes in:

• Applicable legislation.
• Business operations.
• Website functionality.
• Payment methods.
• Shipping procedures.
• Product offerings.
• Security requirements.

The latest version will be published on our website.

Updated Terms generally apply to future transactions.

Terms applicable to an existing order will not be changed unilaterally where doing so would violate applicable law.

35. CUSTOMER RESPONSIBILITIES

Customers are expected to:

• Provide accurate information.
• Review product details before purchasing.
• Use products safely.
• Follow applicable product instructions.
• Communicate legitimate concerns accurately.
• Respect intellectual property rights.
• Avoid fraudulent activities.
• Comply with applicable laws.

Failure to comply with these responsibilities may affect contractual remedies only to the extent permitted by law.

36. CONTACT INFORMATION

For questions regarding these Terms and Conditions, orders, payments, shipping, returns, or other matters, please contact:

QUJIH — CUSTOMER SUPPORT

Website: Qujih.com
Email: info@qujih.com
Phone: +39 388 692 4740
Address: Via Carlo Dolci, 16, 20148 Milano MI, Italy

We aim to respond to customer inquiries within a reasonable timeframe.